January 30, 2025 Release Notes Go Jira! Talk to your colleagues in Jira directly from Yetto. It's as easy as an @-mention! Brian Levine Co-Founder, CEO
January 15, 2025 Repro Steps Creating your own Slack notification switch Use switches to notify your team in Slack whenever a new conversation arrives in Yetto. Brian Levine Co-Founder, CEO
January 09, 2025 Expected vs Actual On taking time away Taking time off from Support is easier said than done. How can you and your team relax and recharge when customers always need your help? Let's look at some options together. Brian Levine Co-Founder, CEO
December 18, 2024 Release Notes Assignment! Action! Stop manually triaging and assign conversations to team members automatically. Brian Levine Co-Founder, CEO
December 11, 2024 Expected vs Actual Proactive support Hey, Product and Engineering teams. You want some ideas on how to work more closely with your Customer Support teams. I've got some thoughts on that. Brian Levine Co-Founder, CEO
November 15, 2024 Expected vs Actual Patterns emerge from practice In the field of software development, it's said that 'patterns emerge through practice.' The same is often true for our team workflows. So why do we let other people write our patterns for us? Brian Levine Co-Founder, CEO
November 08, 2024 Expected vs Actual Support is a cost center - part 2 Making support a profit center has its problems. We can mitigate them... but let's just not do it in the first place. Brian Levine Co-Founder, CEO
November 01, 2024 Expected vs Actual Support is a cost center There. I said it. But that doesn't have to be a bad thing! Brian Levine Co-Founder, CEO
October 25, 2024 Release Notes Search and rescue Seek and you shall find. And now you can. Brian Levine Co-Founder, CEO
October 17, 2024 Release Notes Notifications - keeping you organized Your support queue is busy. You can feel calm through it all. We can help. Brian Levine Co-Founder, CEO
