Brian Levine

Taking time off from Support is easier said than done. How can you and your team relax and recharge when customers always need your help? Let's look at some options together.

Brian Levine

Co-Founder, CEO

December 18, 2024 Release Notes

Assignment! Action!

Stop manually triaging and assign conversations to team members automatically.

Brian Levine

Co-Founder, CEO

December 11, 2024 Expected vs Actual

Proactive support

Hey, Product and Engineering teams. You want some ideas on how to work more closely with your Customer Support teams. I've got some thoughts on that.

Brian Levine

Co-Founder, CEO

November 15, 2024 Expected vs Actual

Patterns emerge from practice

In the field of software development, it's said that 'patterns emerge through practice.' The same is often true for our team workflows. So why do we let other people write our patterns for us?

Brian Levine

Co-Founder, CEO

Brian Levine

Look at this stuff! Isn't it neat?!

Buzz buzz: it's an Intercom plug

Extreme makeover: switches edition

Saved replies

Go Jira!

Creating your own Slack notification switch

On taking time away

Assignment! Action!

Proactive support

Patterns emerge from practice

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