Blog

Writing about building Yetto and the craft of Support.

November 15, 2024 Expected vs Actual

Patterns emerge from practice

In the field of software development, it's said that 'patterns emerge through practice.' The same is often true for our team workflows. So why do we let other people write our patterns for us?

Brian Levine

Co-Founder, CEO

November 08, 2024 Expected vs Actual

Support is a cost center - part 2

Making support a profit center has its problems. We can mitigate them... but let's just not do it in the first place.

Brian Levine

Co-Founder, CEO

November 01, 2024 Expected vs Actual

Support is a cost center

There. I said it. But that doesn't have to be a bad thing!

Brian Levine

Co-Founder, CEO

October 25, 2024 Release Notes

Search and rescue

Seek and you shall find. And now you can.

Brian Levine

Co-Founder, CEO

October 17, 2024 Release Notes

Notifications - keeping you organized

Your support queue is busy. You can feel calm through it all. We can help.

Brian Levine

Co-Founder, CEO

October 11, 2024 Expected vs Actual

Automaton and on and on

Automation is important. But understanding the work comes first.

Brian Levine

Co-Founder, CEO

September 05, 2024 Engineering

Assigning roles and tailoring permissions

One size authentication does not fit anyone.

Garen Torikian

Co-Founder, CTO

August 29, 2024 Release Notes

Smarter summaries with switches and content references

You know what you need, and we're gonna give you tools to get there

Nick Cannariato

Advisor

August 22, 2024 Expected vs Actual

Hiring your first Support Professional

How to hire your first support team member and how to build the team from there. It's not hard, but small mistakes here can cause problems for years.

Brian Levine

Co-Founder, CEO

August 20, 2024 Engineering

Chainable filters, flexible HTML

Turning text into HTML for fun, profit, and creative expression.

Garen Torikian

Co-Founder, CTO

August 06, 2024 Release Notes

Open signups for Yetto beta!

No more applications. Signup to get immediate access to a better support help desk.

Brian Levine

Co-Founder, CEO

August 01, 2024 Engineering

How our labeling system works

How everyone else does it doesn't matter.

Garen Torikian

Co-Founder, CTO

Blog

Patterns emerge from practice

Support is a cost center - part 2

Support is a cost center

Search and rescue

Notifications - keeping you organized

Automaton and on and on

Assigning roles and tailoring permissions

Smarter summaries with switches and content references

Hiring your first Support Professional

Chainable filters, flexible HTML

Open signups for Yetto beta!

How our labeling system works

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