Blog | Yetto

Blog

Writing about building Yetto and the craft of Support.

April 04, 2025 Release Notes

Look at this stuff! Isn't it neat?!

Yetto has a whole new look and feel.

Co-Founder, CEO

March 20, 2025 Release Notes

Buzz buzz: it's an Intercom plug

Use Yetto alongside your existing tech stack. All gain, no pain.

Co-Founder, CEO

March 13, 2025 Release Notes

Extreme makeover: switches edition

Yetto switches have a whole new look but the same awesome powers.

Co-Founder, CEO

March 06, 2025 Release Notes

Saved replies

Save snippets and full replies to reuse where and when you need them.

Co-Founder, CEO

February 20, 2025 Release Notes

Sending replies automatically

Yetto can now send autoreplies so you can respond to your customers without even typing.

Co-Founder, CTO

February 13, 2025 Release Notes

Scheduled actions

You can create Yetto switches to perform work in the future, because everything is timing.

Co-Founder, CTO

January 30, 2025 Release Notes

Go Jira!

Talk to your colleagues in Jira directly from Yetto. It's as easy as an @-mention!

Co-Founder, CEO

January 23, 2025 Engineering

How our tools shape how we write

Rich text makes the reading and writing experience poorer

Co-Founder, CTO

January 15, 2025 Repro Steps

Creating your own Slack notification switch

Use switches to notify your team in Slack whenever a new conversation arrives in Yetto.

Co-Founder, CEO

January 09, 2025 Expected vs Actual

On taking time away

Taking time off from Support is easier said than done. How can you and your team relax and recharge when customers always need your help? Let's look at some options together.

Co-Founder, CEO

December 18, 2024 Release Notes

Assignment! Action!

Stop manually triaging and assign conversations to team members automatically.

Co-Founder, CEO

December 11, 2024 Expected vs Actual

Proactive support

Hey, Product and Engineering teams. You want some ideas on how to work more closely with your Customer Support teams. I've got some thoughts on that.

Co-Founder, CEO

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