October 11, 2024 Expected vs Actual Automaton and on and on Automation is important. But understanding the work comes first. Brian Levine Co-Founder, CEO
August 22, 2024 Expected vs Actual Hiring your first Support Professional How to hire your first support team member and how to build the team from there. It's not hard, but small mistakes here can cause problems for years. Brian Levine Co-Founder, CEO
August 06, 2024 Release Notes Open signups for Yetto beta! No more applications. Signup to get immediate access to a better support help desk. Brian Levine Co-Founder, CEO
July 30, 2024 Expected vs Actual Why do we do this? Different people have different reasons for getting into support. There's no common path here. And that's a good thing for us. Brian Levine Co-Founder, CEO
June 28, 2024 Expected vs Actual Not now, we're too busy Support is often 'too busy' to implement changes that could positively impact the team and the customers. Brian Levine Co-Founder, CEO
June 13, 2024 Expected vs Actual The reverse Anna Karenina theory of support Unhappy support teams have reasons to be unhappy, but they don't know what to do about it. Brian Levine Co-Founder, CEO
March 21, 2024 Expected vs Actual Conway's Law and Order In an organization's hierarchy, the tools we use are a reflection of two separate, yet equally important, identities: the culture of the teams who build it, and the identities of the people they affect. These are their stories. Brian Levine Co-Founder, CEO
February 29, 2024 Expected vs Actual AI can't do your job AI isn't going to make your job obsolete. Capitalism might, but there are other options. Brian Levine Co-Founder, CEO
February 21, 2024 Expected vs Actual Building and maintaining sources of truth What is and isn't a source of truth and why that matters. Brian Levine Co-Founder, CEO
February 14, 2024 Expected vs Actual Support is a dead-end job Support is a bad job with no career path. Or so it seems if you look around. We can change that, but it won't be easy. Brian Levine Co-Founder, CEO
