Expected vs Actual | Yetto

Expected vs Actual

Things we've learned while building Yetto.

May 01, 2024 Expected vs Actual

Your metrics are bullshit

Support work is done by teams of people -- not a collection of individual queue crushers -- and it takes diverse skills, dispositions, focuses, and areas of expertise to do well. The way we measure that work, however, doesn't reflect that.

Nick Cannariato

Co-Founder, COO

March 21, 2024 Expected vs Actual

Conway's Law and Order

In an organization's hierarchy, the tools we use are a reflection of two separate, yet equally important, identities: the culture of the teams who build it, and the identities of the people they affect. These are their stories.

Co-Founder, CEO

February 29, 2024 Expected vs Actual

AI can't do your job

AI isn't going to make your job obsolete. Capitalism might, but there are other options.

Co-Founder, CEO

February 21, 2024 Expected vs Actual

Building and maintaining sources of truth

What is and isn't a source of truth and why that matters.

Co-Founder, CEO

February 14, 2024 Expected vs Actual

Support is a dead-end job

Support is a bad job with no career path. Or so it seems if you look around. We can change that, but it won't be easy.

Co-Founder, CEO

May 25, 2023 Expected vs Actual

Remote Founding Team

Processes and tools for working remotely

Co-Founder, CEO

May 17, 2023 Expected vs Actual

Breaking Down Silos

Teams work together - Your tools should, too

Co-Founder, CEO