Less tedium, noise, isolation. More context, cross-pollination, data.
Sending a fast reply to a common question? Make it quicker with markdown support. Keyboard shortcuts. A command palette. Saved replies. Gen AI support. Great, on to the next thing.
You're alternating between triaging dozens of tickets and digging into a thorny bug that's hard to reproduce. You need all of the above and the right information in front of you. Yetto has you covered. Labels? Conversation state? Assignees? Obviously. Customer data from Salesforce? Got it.
Speaking of labels:
you know how twice a year, support spends weeks cleaning up tickets because there are twelve versions of a "feature request" label created by twelve different people. Three words: centralized label management.
Pull 'em in. Toss in @-mentions to start cross-system discussions that sync between apps, right in the customer conversation. Yetto integrates with customer channels (email, Slack, Intercom, Zendesk), internal channels (GitHub, Jira, Linear), and data sources (Salesforce), and we're adding more every day.
Some of the work to resolve the ticket can be automated in any helpdesk. Lots of it, in fact. Basics like opening or closing a ticket? No biggie. Adding a label, done. Autoreplies, sure. But not all. What about things that require more steps, or working across apps? Yetto's got you. App integrations aren't just tacked on to dangle precariously, passing limited data one way. They're baked into our core structure, which means cross-system interactions can be part of your automated workflows. The ones you build by mixing and matching all the available triggers and actions, because every support team is different and no one knows what you need better than you.
Sending a fast reply to a common question? Make it quicker with markdown support. Keyboard shortcuts. A command palette. Saved replies. Gen AI support. Great, on to the next thing.
You're alternating between triaging dozens of tickets and digging into a thorny bug that's hard to reproduce. You need all of the above and the right information in front of you. Yetto has you covered. Labels? Conversation state? Assignees? Obviously. Customer data from Salesforce? Got it.
Speaking of labels:
you know how twice a year, support spends weeks cleaning up tickets because there are twelve versions of a "feature request" label created by twelve different people. Three words: centralized label management.
Pull 'em in. Toss in @-mentions to start cross-system discussions that sync between apps, right in the customer conversation. Yetto integrates with customer channels (email, Slack, Intercom, Zendesk), internal channels (GitHub, Jira, Linear), and data sources (Salesforce), and we're adding more every day.
Some of the work to resolve the ticket can be automated in any helpdesk. Lots of it, in fact. Basics like opening or closing a ticket? No biggie. Adding a label, done. Autoreplies, sure. But not all. What about things that require more steps, or working across apps? Yetto's got you. App integrations aren't just tacked on to dangle precariously, passing limited data one way. They're baked into our core structure, which means cross-system interactions can be part of your automated workflows. The ones you build by mixing and matching all the available triggers and actions, because every support team is different and no one knows what you need better than you.
Become your own support tooling expert.
Would you go to a doctor who hadn't done a residency and diagnoses with
ChatGPT? No, your health is too important.
So why trust the health of your business — and your customers' satisfaction
— to tools made by people who've never done support? Seems goofy.
Specific sets of permissions for users, like "admin", "staff", or "viewer". Many support teams make everyone an admin to ensure access to all the features they need, a security and logistical nightmare.
Roles are fine-grained and customizable. Use the generic included roles, or create the roles you need based on the permissions your teammates require to do their jobs - and wave goodbye to admin creep.
Less tedium, noise, isolation. More context, cross-pollination, data.
Sending a fast reply to a common question? Make it quicker with markdown support. Keyboard shortcuts. A command palette. Saved replies. Gen AI support. Great, on to the next thing.
You're alternating between triaging dozens of tickets and digging into a thorny bug that's hard to reproduce. You need all of the above and the right information in front of you. Yetto has you covered. Labels? Conversation state? Assignees? Obviously. Customer data from Salesforce? Got it.
Speaking of labels:
you know how twice a year, support spends weeks cleaning up tickets because there are twelve versions of a "feature request" label created by twelve different people. Three words: centralized label management.
Pull 'em in. Toss in @-mentions to start cross-system discussions that sync between apps, right in the customer conversation. Yetto integrates with customer channels (email, Slack, Intercom, Zendesk), internal channels (GitHub, Jira, Linear), and data sources (Salesforce), and we're adding more every day.
Some of the work to resolve the ticket can be automated in any helpdesk. Lots of it, in fact. Basics like opening or closing a ticket? No biggie. Adding a label, done. Autoreplies, sure. But not all. What about things that require more steps, or working across apps? Yetto's got you. App integrations aren't just tacked on to dangle precariously, passing limited data one way. They're baked into our core structure, which means cross-system interactions can be part of your automated workflows. The ones you build by mixing and matching all the available triggers and actions, because every support team is different and no one knows what you need better than you.
Sending a fast reply to a common question? Make it quicker with markdown support. Keyboard shortcuts. A command palette. Saved replies. Gen AI support. Great, on to the next thing.
You're alternating between triaging dozens of tickets and digging into a thorny bug that's hard to reproduce. You need all of the above and the right information in front of you. Yetto has you covered. Labels? Conversation state? Assignees? Obviously. Customer data from Salesforce? Got it.
Speaking of labels:
you know how twice a year, support spends weeks cleaning up tickets because there are twelve versions of a "feature request" label created by twelve different people. Three words: centralized label management.
Pull 'em in. Toss in @-mentions to start cross-system discussions that sync between apps, right in the customer conversation. Yetto integrates with customer channels (email, Slack, Intercom, Zendesk), internal channels (GitHub, Jira, Linear), and data sources (Salesforce), and we're adding more every day.
Some of the work to resolve the ticket can be automated in any helpdesk. Lots of it, in fact. Basics like opening or closing a ticket? No biggie. Adding a label, done. Autoreplies, sure. But not all. What about things that require more steps, or working across apps? Yetto's got you. App integrations aren't just tacked on to dangle precariously, passing limited data one way. They're baked into our core structure, which means cross-system interactions can be part of your automated workflows. The ones you build by mixing and matching all the available triggers and actions, because every support team is different and no one knows what you need better than you.
Become your own support tooling expert.
Would you go to a doctor who hadn't done a residency and diagnoses with
ChatGPT? No, your health is too important.
So why trust the health of your business — and your customers' satisfaction
— to tools made by people who've never done support? Seems goofy.
Specific sets of permissions for users, like "admin", "staff", or "viewer". Many support teams make everyone an admin to ensure access to all the features they need, a security and logistical nightmare.
Roles are fine-grained and customizable. Use the generic included roles, or create the roles you need based on the permissions your teammates require to do their jobs - and wave goodbye to admin creep.