Notifications - keeping you organized
Co-Founder, CEO
When you work in a customer support queue, there's a lot to keep track of. New requests coming in, ongoing conversations with customers, staggered back-and-forths with your co-workers on other teams. It's easy for things to fall through the cracks. But those "things" aren't emails or bug reports: they're real people with real problems. I don't need to tell support professionals how important it is to keep everything moving. Every support person I know feels that pressure viscerally.
Stay organized
With that in mind, Yetto now provides in-app notifications to help you stay on top of all the conversations you're working on. Whenever you're assigned a conversation, or a conversation in which you're a participant is updated, you'll get a notification.
Just click on the bell icon at the top of the screen to see your notification queue and work through them.
And don't worry about receiving a flood of notifications if there's one busy conversation. You'll only get the first notification for a conversation update until you view that conversation. After that, the next notification will show up to let you know that it needs attention again.
Where we're going with this
At this point, you might be thinking, "Great. Notifications. That's not new or special." However, along with our cross-system @-mentioning, this means you'll be notified in your help desk when the engineering team responds to your bug report in GitHub. It means you'll know when the product team gets back to you in Linear to tell you that the issue the customer is having is actually expected behavior. It means you don't have to bounce around other apps all day every day to find answers to your questions like a gold digger in the 1800s sifting through mud by the river banks. (Did that go too far?)
And this is just the beginning. We have plans for email notifications and notification actions in switches that will make them even more useful and more automated as your team grows. Check it out today and get ready for where this will take you.