August 29, 2024 Release Notes Smarter summaries with switches and content references You know what you need, and we're gonna give you tools to get there Nick Cannariato Advisor
August 22, 2024 Expected vs Actual Hiring your first Support Professional How to hire your first support team member and how to build the team from there. It's not hard, but small mistakes here can cause problems for years. Brian Levine Co-Founder, CEO
August 20, 2024 Engineering Chainable filters, flexible HTML Turning text into HTML for fun, profit, and creative expression. Garen Torikian Co-Founder, CTO
August 06, 2024 Release Notes Open signups for Yetto beta! No more applications. Signup to get immediate access to a better support help desk. Brian Levine Co-Founder, CEO
August 01, 2024 Engineering How our labeling system works How everyone else does it doesn't matter. Garen Torikian Co-Founder, CTO
July 30, 2024 Expected vs Actual Why do we do this? Different people have different reasons for getting into support. There's no common path here. And that's a good thing for us. Brian Levine Co-Founder, CEO
July 25, 2024 Release Notes Switch on Automation should be easy to set up and easy to maintain. Why is that so hard? Nick Cannariato Advisor
July 23, 2024 Release Notes Connect your help desk to your customer data Maybe the real customers we supported were the friends we made along the way. Nick Cannariato Advisor
July 18, 2024 Release Notes Hell is other labels We label everything except that which we hold deepest in our hearts. Nick Cannariato Advisor
July 09, 2024 Release Notes Yetto is now available in beta! We're ready to let you all at this. You can now apply for access to Yetto on our home page. Nick Cannariato Advisor
June 28, 2024 Expected vs Actual Not now, we're too busy Support is often 'too busy' to implement changes that could positively impact the team and the customers. Brian Levine Co-Founder, CEO
June 13, 2024 Expected vs Actual The reverse Anna Karenina theory of support Unhappy support teams have reasons to be unhappy, but they don't know what to do about it. Brian Levine Co-Founder, CEO
